Clinical Solutions Engineer

Role Overview

• Chart and data review across US client communities to identify impact stories, near-miss catches, and clinically meaningful trends worth elevating in QBRs and client reviews
• Pre-call clinical preparation for CSMs — pulling resident-level examples, framing clinical narratives, and ensuring every operator conversation is grounded in defensible clinical evidence
• Development and maintenance of Teton's regulatory playbook library — state by state
• Authoring policy and procedure templates that operators can adopt or adapt — covering Teton integration into fall management programs, change-of-condition protocols, documentation workflows, and quality assurance processes
• Clinical content review across CS-facing materials: training decks, FAQ libraries, objection handling guides, and operator-facing communications
• Partnership with Product on clinical workflow questions, edge cases, and feature design grounded in real nursing reality
• Occasional client-facing presence on high-stakes calls — clinical escalations, regulatory questions, DON-level conversations, or new operator clinical reviews
• Supporting sales calls as the clinical expert and helping drive clinical value
• Staying current on senior living regulatory trends (CMS, state survey, BIPA/HIPAA intersections) and translating shifts into actionable guidance for CS and operators.

Requirements

• Active clinical licensure preferred (RN, LPN, or equivalent)
• 5+ years of clinical experience in senior living, post-acute, or long-term care (AL, MC, SNF, or LTC)
• Experience with state survey, regulatory compliance, and clinical documentation in a senior care setting
• Strong familiarity with fall management, change-of-condition workflows, and resident acuity assessment
• Excellent written communication — able to translate clinical nuance into operator-ready policies, playbooks, and narratives
• Comfortable working cross-functionally with non-clinical teammates (CS, Product, Sales)
• Mindset: You're eager to bring your clinical expertise into shaping systems, tools, and resources that scale across operators nationwide
• High-ownership and entrepreneurial — you want to help build the playbook
• You're energized by steep learning curves and a hands-on environment where you'll be challenged, supported, and constantly stretching your skill set
• You love working alongside an international team of extremely hard-working, talented people who move fast and turn technology into workflow reality
• Direct, transparent communicator who escalates early, brings solutions with the problem, and wants teammates who operate the same way
• Genuinely curious about AI, computer vision, and how emerging technology actually lands in clinical settings
• You want your work to make a real impact and look back in five years knowing you were part of building something that mattered.

Benefits

• Competitive Salary and participation in our warrant program.
• Work with state-of-the-art technology in a pioneering field.
• A vibrant, learning-focused work environment.
• 401(k) plan, paid time off, health insurance.