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IT Systems Engineer – IAM, IT Operations at Deepwatch | JobVerse
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IT Systems Engineer – IAM, IT Operations
Deepwatch
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IT Systems Engineer – IAM, IT Operations
Bengaluru, Karnataka, India
Full Time
2 weeks ago
No Sponsorship
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Key skills
MacOS
React
IAM
OAuth
Okta
SAML
SSO
SaaS
Jira
About this role
Role Overview
Own and operate IAM in Okta, including SSO, MFA, lifecycle management, and access policies.
Manage joiner, mover, and leaver processes end-to-end with clean, accurate access control.
Build and support customer and partner federation using SAML, OIDC, and OAuth.
Run the internal ticketing queue in Jira with strong prioritization and fast resolution.
Continuously improve ticket workflows to reduce backlog and eliminate friction.
Identify repeat issues and automate processes to reduce manual effort.
Manage the full endpoint lifecycle for macOS devices, including provisioning, support, and refresh.
Administer MDM using Kandji to enforce security and compliance.
Execute onboarding for employees and customers with Day 1 readiness across accounts, devices, and access.
Administer core SaaS platforms, including Google Workspace and Slack.
Support access, permissions, and integrations across the SaaS environment.
Create and maintain clear processes, documentation, and runbooks.
Drive automation using workflows, APIs, and scripting wherever possible.
Partner with Security on access reviews, audits, and policy enforcement.
Requirements
3–6+ years in IT, systems engineering, or help desk roles with IAM exposure.
Strong hands-on experience with Okta.
Experience managing ticket queues in Jira or similar systems.
Experience supporting macOS environments and MDM platforms like Kandji.
Understanding SSO protocols, including SAML, OIDC, and OAuth.
Ability to troubleshoot across identity, endpoint, and SaaS layers.
Build, improve, and automate rather than just react to tickets.
Okta Certified Professional
CompTIA Security+
Okta Certified Administrator
CompTIA Network+
Tech Stack
MacOS
React
Benefits
Medical, dental, vision, and disability insurance
Flexible Time Off (FTO), 12 company holidays, sick leave and 8-Weeks Paid Parental Leave
Unique professional development benefits with Annual “development dollars” to support our people growth and development
Wellness contests and monthly educational programs
401(K) retirement program
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