Own and operate IAM in Okta, including SSO, MFA, lifecycle management, and access policies.
Manage joiner, mover, and leaver processes end-to-end with clean, accurate access control.
Build and support customer and partner federation using SAML, OIDC, and OAuth.
Run the internal ticketing queue in Jira with strong prioritization and fast resolution.
Continuously improve ticket workflows to reduce backlog and eliminate friction.
Identify repeat issues and automate processes to reduce manual effort.
Manage the full endpoint lifecycle for macOS devices, including provisioning, support, and refresh.
Administer MDM using Kandji to enforce security and compliance.
Execute onboarding for employees and customers with Day 1 readiness across accounts, devices, and access.
Administer core SaaS platforms, including Google Workspace and Slack.
Support access, permissions, and integrations across the SaaS environment.
Create and maintain clear processes, documentation, and runbooks.
Drive automation using workflows, APIs, and scripting wherever possible.
Partner with Security on access reviews, audits, and policy enforcement.

Medical, dental, vision, and disability insurance
Flexible Time Off (FTO), 12 company holidays, sick leave and 8-Weeks Paid Parental Leave
Unique professional development benefits with Annual “development dollars” to support our people growth and development
Wellness contests and monthly educational programs
401(K) retirement program

IT Systems Engineer – IAM, IT Operations

Key skills