Key skills
CommunicationNegotiation
About this role
Role Overview
- Schedule maintenance and repair services for the workshop via phone calls or WhatsApp;
- Prospect service work to ensure a steady flow of jobs for the workshop;
- Welcome customers to the workshop, open Service Orders (S.O.), request credit authorization, and update customer records;
- Review the vehicle's history to determine whether the work is preventive maintenance, repair, or warranty service;
- Negotiate prices and deadlines, identifying required services as well as technical and safety campaigns;
- Prepare estimates, schedule services, and conduct service prospecting;
- Negotiate using technical and commercial arguments;
- Provide support to Scania Assistance (Roadside Assistance), handling processes from opening Service Orders through negotiation to invoice issuance (NF).
Requirements
- Completed higher education (Bachelor's degree);
- Good communication and interpersonal skills;
- Organizational and planning skills, with a strong sense of urgency;
Benefits
- Unimed health insurance; extended to direct dependents.
- On-site meals and meal allowance (Vale Alimentação).
- Transportation voucher and parking.
- Life insurance.
- Discount on Volkswagen vehicle purchases.