Key skills
Communication
About this role
Role Overview
- Assist Production Manager with supervising production crews and jobs according to SERVPRO® procedures.
- Keep Production Manager updated on production, as appropriate.
- Coordinate requirements for the job, complete job files, supervise production operations and monitor jobs from start to finish.
- Resolve problems quickly as they arise.
- Perform production work as needed.
- Provide and communicate clear and accurate pretesting, scoping of services, and job estimates.
- Monitor and follow up on all assigned jobs ensuring customer needs are met.
- Communicate and establish rapport with commercial and residential customers.
- Ensure scope sheets, pictures, and supporting documents are submitted for entry into the estimating database.
- Adhere to franchise established pricing schedule.
- Discuss any alterations or deviations from franchise pricing schedule with Production Manager.
- Ensure all personnel reports to jobsite as scheduled.
- Coordinate production and assign tasks to Crew Chiefs and Technicians.
- Confirm that the staging area and equipment for each job are set up properly.
Requirements
- 3-5 years prior experience in Restoration and Construction industry.
- Must have IICRC certification.
- Proven track record of excellent customer service and managing projects.
- Strong written and verbal communication skills.
- Proficient in intermediate-level math.
- Experience in restoration and/or construction is preferred.
- Valid driver’s license is needed.
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Weekly Pay Schedule
- PTO
- Sick Pay
- Paid Holidays
- Medical, Vision, Dental, Life Insurance