About this role

Support the design, enhancement, and rollout of Managed Services Delivery Excellence frameworks aligned with firm standards
Enable consistent application of standardized delivery processes, controls, and quality checkpoints across consulting engagements
Define, track, and report delivery performance metrics to support leadership governance and decision-making
Leverage Lean Six Sigma techniques to improve efficiency, effectiveness, and resilience of ITSM processes

10-15 years of experience in consulting delivery, managed services, or professional services operations
Bachelor's degree in Information Systems, Engineering, Technology, or a related discipline
ITIL v3 or ITIL 4 certification strongly preferred
Lean Six Sigma Green Belt or Black Belt certification preferred
Strong practical knowledge of IT Service Management frameworks and ITIL best practices
Experience standardizing and optimizing end-to-end delivery processes with embedded controls and quality checkpoints

TechOps Manager – DEX, MS Excellence

Key skills