Client Experience Project Administrator

Role Overview

• Serve as a liaison between the Enterprise Sales Teams, clients, partners, and project managers
• Organize and coordinate product delivery, maintain updates on timelines and project statuses
• Prepare reporting required by the client
• Coordinate last minute product or delivery changes
• Manage inquiries and escalations
• Engage with service partners for project work
• Work on order fulfillment and status updates for client orders
• Participate in customer conference calls to define services and schedules
• Provide daily shipping report and weekly inventory report

Requirements

• Associate's Degree or equivalent combination of education and work experience
• 9 years of work experience to qualify for role
• 11 years of total work experience to be fully proficient
• Intermediate to advanced Excel skills
• Working knowledge of Traxx/MarkITPlace enterprise system
• Intermediate to advanced knowledge of Microsoft Office suite (Outlook, Word, Access, PowerPoint)
• Understanding of the lifecycle of a customer order and some order processing experience
• Knowledge of Enterprise sales organization and sales process
• Demonstrated knowledge of project coordination process
• Excellent communication skills

Benefits

• 401k plans
• medical insurance
• free therapy visits
• mental health coaching and tools
• meditation resources
• generous paid time off including vacation, sick time, Wellness and Volunteer Time Off days