About this role

Design and develop regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs
Execute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation.
Conduct necessary analytics required to communicate to clients both overall performance and specific ad-hoc subject matter areas.
Work hand in hand with the internal R1 customer operations team to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
Support execution of action plans to improve operational and metric performance, leveraging pre-identified drivers/risks/barriers
Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
Support projects that will improve operational performance metrics.
Work to develop standardized templates for both analysis and client presentations that can be leveraged both on the Director’s specific client and across other R1 clients
Other duties and responsibilities as assigned.

Minimum of 10 years of experience, including at least 5 years in a management role
Bachelor's
Equivalent experience will be considered in lieu of a degree

Director, Service Delivery

Key skills