Employ a strategic, one-to-many approach across growth customers — providing top-tier technical guidance, optimization insights, and best practices that maximize the value each customer derives from CircleCI.
Design and deliver digital programs, office hours, and scaled touchpoints — in collaboration with the broader growth team — that drive retention, product adoption, and measurable customer outcomes.
Create technical educational content (videos, email sequences, webinars) and educate customers on new and existing platform features, ensuring the segment stays informed and engaged without requiring 1:1 time for every interaction.
Leverage AI tools to surface usage insights, draft personalized outreach, analyze customer health signals, and automate repetitive tasks — bringing efficiency and precision to how you manage a large, diverse book of business.
Partner with Product, Sales, and Support to mitigate churn risk, relay segment-level customer feedback, and tailor communications to meet customers' specific needs and contexts.
Contribute to the evolution of playbooks, tooling, and program design by sharing learnings from the segment and staying current on CI/CD trends, platform capabilities, and emerging customer success practices.

4+ years of experience in B2B customer success, technical support, or account management, including 2–5 years in technical or customer-facing roles within software or technology.
Solid technical expertise in CI/CD practices, software development workflows, cloud technologies, and DevOps methodologies; proficiency in Git and GitHub is a plus.
Demonstrated ability to meet or exceed revenue growth and retention targets, with the strategic instincts to identify risk and expansion signals across a large customer base.
AI fluency — actively using AI tools (e.g., Claude, ChatGPT, Copilot) in day-to-day workflows to draft communications, analyze data, surface insights, or scale customer engagement.
Proficiency in customer success and support tooling such as Zendesk, HubSpot, Vitally, and Mode; comfortable navigating multiple systems and drawing actionable conclusions from data.
Exceptional written and verbal communication skills with the ability to translate technical value into business impact for a range of audiences.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Technical Success Manager, Growth

Key skills