Account Manager, Provider

Role Overview

• Serve as the primary point of contact for assigned provider accounts
• Own customer satisfaction, retention risk identification, and issue communication
• Translate operational performance into clear, customer-facing narratives
• Lead account planning focused on value realization and renewal readiness
• Collect, document, and triage Voice of Customer (VOC) feedback
• Manage customer-facing escalations and coordinate internal response
• Drive adoption of Datavant workflows, digital tools, and standard offerings
• Maintain accurate account documentation, health indicators, and risk flags

Requirements

• Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
• 3–5 years experience in account management, customer success, or healthcare services
• Strong communication and relationship management skills
• Ability to interpret performance data and explain outcomes to customers
• Familiarity with HIPAA-regulated environments preferred
• Comfort operating in a fast-paced, matrixed organization
• Ability to travel up to 75% of the time for client meetings (coverage area to be determined later)

Benefits

• health screenings and proof and/or completion of various vaccinations