Account Manager

Role Overview

• Owning the day-to-day communication and relationship management for a portfolio of existing accounts within a fast-moving fintech and cryptocurrency platform.
• Driving retention, renewals, and growth by staying ahead of client needs, resolving issues with urgency, and identifying opportunities to expand product adoption.
• Serving as the primary day-to-day contact for a portfolio of existing accounts — managing all communications across phone, email, chat, and meetings with professionalism and consistency.
• Building strong, long-term relationships with key stakeholders by deeply understanding each account's goals, operations, and pain points, and proactively delivering value at every touchpoint.
• Running regular check-ins, account reviews, and performance updates to ensure ongoing alignment, satisfaction, and trust.
• Owning the full retention strategy for assigned accounts — identifying churn risk early, executing mitigation plans, and managing contract renewals end-to-end including timelines, pricing discussions, and stakeholder coordination.
• Leading renegotiations as needed, partnering with internal teams across Legal, Finance, Compliance, and Sales Leadership to finalize and execute contract terms accurately and on time.
• Troubleshooting account issues and coordinating cross-functional resolution with Operations, Support, Product, Compliance, and Engineering — triaging requests, setting clear expectations, and driving timely outcomes.
• Identifying and closing upsell and cross-sell opportunities by educating clients on new products, features, and programs relevant to their business — maintaining an active pipeline of expansion opportunities and reporting progress against targets.
• Maintaining accurate account documentation, communication logs, and pipeline data in CRM at all times.

Requirements

• 2+ years of experience in account management, customer success, or a client-facing relationship role — B2B experience strongly preferred.
• Proven track record of owning contract renewals and successfully retaining a book of business with measurable results.
• Strong, clear, and confident communication skills — written and verbal — with the ability to build trust with clients and internal stakeholders alike.
• Ability to troubleshoot complex issues, coordinate cross-functional teams, and manage escalations with urgency, accountability, and composure.
• Comfortable negotiating commercial terms, navigating objections, and driving agreements across multiple stakeholders.
• Strong organizational skills and CRM discipline — Salesforce or a similar platform is a must.
• Exceptional attention to detail — you ensure accuracy, consistency, and full adherence to processes on every account you own.
• Fluency in English required — bilingual English/Spanish is a strong plus.

Benefits

• Competitive Salary in USD — paid consistently every month, no matter where in the world you are.
• Performance-based incentives — your results are recognized and rewarded.
• 10 paid vacation days per year plus all U.S. federal holidays.
• 100% remote — work from anywhere with a professional home setup.
• A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry — where your work genuinely moves the needle.
• A collaborative, supportive culture through Veta Virtual and our client — where your growth, your voice, and your impact are taken seriously from day one.