Key skills
LeadershipStakeholder ManagementRisk ManagementCommunicationNegotiation
About this role
Role Overview
- Analyze current collections processes to identify productivity gaps, operational bottlenecks, and opportunities for improvement.
- Monitor and improve roll-back rates across delinquency segments.
- Evaluate the performance of treatment groups vs. control groups and implement improvements to increase recovery effectiveness month over month.
- Propose adjustments to collections strategies aimed at maximizing recovery performance and operational efficiency.
- Propose and run experiments and pilots to test new collections approaches including scripts, negotiation strategies, and process improvements.
- Maintain regular alignment with Regional and Global Collections leadership to ensure local operations remain consistent with global collections strategies, governance frameworks, and best practices.
- Collaborate closely with the Collections Tools teams to ensure operational needs are reflected in collections platforms, communication channels, and automation tools used by the local operations.
Requirements
- bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
- 4+ years of experience related to collections, with front-line collection operation experience.
- Familiarity with the collections environment in the Southeast Asian market.
- Experience managing third-party collections agencies, including vendor oversight, performance reviews, and contract management.
- Knowledge of dialer systems and outbound contact technologies used in collections operations.
- Knowledge of local collections regulations, consumer protection laws, and compliance requirements in the Philippines.
- Knowledge of collections processes, credit risk management, and payment operations.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to work effectively in a fast-paced and performance-driven environment.
- Proficiency in Excel / Google Sheets and data analysis tools.
- Strong structured and data-driven approach to decision-making.
- English Advanced and local language.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation, unlimited sick leave
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Phone Finance, headphone benefit, home office equipment allowance and wellness perks
- Catered Lunch