Assistant Director of Operations, Child Crisis Services

Role Overview

• Assist the Director in managing day-to-day facility operations, ensuring smooth functioning across all departments.
• Manage staff, e.g., hire, supervise, onboard, performance, and train, lead and behavioral technician staff.
• Ensure that coaching, rounding, disciplinary action is completed as required.
• Implement onboarding process to ensure that staff are trained appropriately and completed accurately on training reports.
• Provide staffing coverage to ensure that the unit is staffed to meet the needs of the youth, on all shifts, 24/7/365, including preparing and posting staff schedule.
• Ensure utilization of positions assigned in schedule are meeting the needs of the individuals served, are in ratio, meet DHSR compliance and acuity.
• Communicates with shift leadership and local leadership with process or staffing issues, participates in problem-solving and proposing viable solutions to issues and ensures all processes are supportive of superior quality care.
• Collaborate with clinical, nursing, and educational teams to support individualized treatment plans.
• Maintain physical plant of the crisis center.
• Completes work orders as needed and ensure crisis center maintains compliance with DHSR licensure regulations.
• Complete administrative functions timely and accurately, such as, but not limited to, timesheets for payroll, EIFs, fire drills, ordering needed supplies, etc.
• Assist with crisis response, ensuring safe and appropriate interventions consistent with policy and training.
• Work with clients and families along with other team members to ensure crisis stabilization provides individuals receiving services with a safe and supportive environment consistent with recovery concepts and person-centered and treatment planning.
• Coordinate and/or implement skill level activities involving the care, treatment, and training of individuals receiving crisis services.
• Assist with admissions, discharges, and census management processes.
• Attend and actively participate in meetings and training as required.
• Complete documentation in EHR as required.
• Maintain current licensure and certification in all agencies, state, and federal training requirements Maintain training as required and requested.
• Demonstrate knowledge of emergency procedures and assist in crisis situations.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
• Participate in on call and after-hours coverage, including weekends and holidays as needed.
• Complete all other relevant responsibilities assigned by the supervisor

Requirements

• Bachelor’s degree in human services field
• 3 years of experience with children/youth/adolescents with a mental health diagnosis in a residential setting.
• Two years of experience in leadership with progressing experience.
• Strong knowledge of Medicaid and managed care.

Benefits

• comprehensive, competitive benefits package that supports full-time and part-time team members and their families