Travel to various Chapter studios to provide operational and guest service support
Support daily studio operations including scheduling, guest flow, inventory, and retail activities
Step into key front-of-house roles (Guest Service, Studio Support, Manager support) as needed
Deliver a consistent, high-quality guest experience aligned with Chapter brand standards
Educate guests on services, retail products, and memberships to drive rebooking and retention
Maintain cleanliness, organization, and operational readiness across studios
Collaborate with studio and regional leadership to support performance metrics such as guest satisfaction, rebooking, and revenue

Minimum 2 years of experience in guest service, retail, hospitality, or operations
Leadership experience a plus, as you will fill in for Studio Managers as needed
Flexible and willing to travel regularly within assigned markets
Personable, professional, and confident communicator
Highly organized with strong attention to detail
Comfortable using scheduling software, EMR systems, and digital communication tools
Self-motivated, adaptable, and energized by fast-paced environments
Proud to represent a mission-driven brand focused on exceptional service

Competitive pay with growth opportunities
Predictable schedules—no overnights or holiday shifts
Paid onboarding and ongoing professional development
Travel support and mileage reimbursement
Exposure to multiple studios and leadership teams
Full benefits package for eligible employees: medical, dental, vision, 401(k) with company match, PTO, and parental leave
Employee discounts on services and retail products
Collaborative, mission-driven culture focused on consistency, care, and results

Travel Operations and Sales Specialist

Key skills