The Rental Connectivity Specialist is responsible for enabling connectivity solutions across non-CAT (allied) equipment within the rental ecosystem.
This role serves as the bridge between allied OEM vendors, internal technology teams, and field/service operations to deploy, integrate, and sustain telematics and connectivity hardware at scale.
The position ensures allied equipment is fully integrated into digital fleet platforms, enabling visibility, utilization tracking, and customer value through connected rental offerings.
Coordinate installation of connectivity hardware at allied vendor manufacturing facilities and retrofit locations.
Partner with CAT technology/telematics teams to ensure compatibility, standards adherence, and data flow integrity.
Develop and execute rollout plans for new allied equipment models.
Troubleshoot installation issues and ensure timely resolution across vendors and internal teams.
Establish working relationships with allied OEMs and key supplier contacts.
Define and standardize installation processes, bill-of-material (BOM) requirements, and quality expectations.
Conduct factory visits and onsite support to ensure successful hardware integration.
Drive adoption of connectivity standards among allied vendors.
Ensure connectivity readiness for fleet onboarding into rental systems.
Support integration of telematics data into rental platforms and customer-facing tools.
Partner with rental operations teams to ensure seamless activation and commissioning workflows.
Monitor connectivity performance, uptime, and data quality.
Build scalable processes for deployment, tracking, and lifecycle management of connectivity hardware.
Maintain documentation, installation guides, and SOPs for internal and external stakeholders.
Identify continuous improvement opportunities in deployment efficiency and vendor execution.
Serve as a liaison between Vendors, CAT digital/technology teams, and Rental operations.
Align stakeholders on timelines, priorities, and issue resolution.
Communicate status, risks, and performance metrics to leadership.
Lead root cause analysis for connectivity failures or data issues.
Coordinate corrective actions across vendors and internal engineering teams.
Provide escalation support for critical deployments or fleet disruptions.
Requirements
Technical / Functional Understanding of telematics, IoT devices, or fleet connectivity systems
Familiarity with hardware installation, wiring, and basic diagnostics (off-highway or heavy equipment preferred)
Knowledge of data integration concepts (APIs, fleet management systems, or telematics platforms)
Ability to interpret technical documentation and collaborate with engineers
Ability to manage multiple concurrent vendor engagements and timelines
Proven ability to build and maintain relationships with external vendors and OEM partners
Experience influencing without direct authority
Strong stakeholder management across technical and operational teams
Clear communicator with ability to translate technical concepts into business terms
Strong written documentation skills (SOPs, requirements, vendor guidelines)
Effective in leading meetings, driving alignment, and resolving conflicts
Extensive experience in one or more of the following: Equipment/fleet management, Telematics or IoT deployment, OEM/vendor technical coordination, Field service or product support in heavy equipment / industrial environment, Demonstrated experience working with external vendors or manufacturers, Experience in cross-functional project delivery (technology + operations), Background in heavy equipment, construction, rental, or industrial machinery sectors, Experience with factory-level integration or OEM product support, Familiarity with telematics ecosystems, Experience deploying hardware at scale across multiple sites or partners
Tech Stack
IoT
Benefits
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*