Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
Lead internal and external discovery to understand customer needs and design tailored implementation plans
Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials

3+ years leading large-scale B2B SaaS implementations (ideally across both enterprise and mid-market; HR/recruiting tech a huge plus)
Proven experience managing 10+ concurrent implementations—balancing complexity, customer pressure, and internal coordination
Technically self-sufficient—can read API docs, troubleshoot basic integration issues, and reduce engineering dependency
Structured project owner—builds milestone-driven plans, defines customer responsibilities, and thinks 2–3 steps ahead to manage risk
Experienced working with global customers and cross-functional teams (product, engineering, CS)
Past examples of managing implementation risk—e.g., adjusting plans, unblocking tech issues, or driving change
Brings operational rigor and accountability to each project—others trust you to own outcomes, not just tasks
Comfortable working in ambiguous, startup-style environments with evolving processes
Professional polish and presence—clear communicator who can command a (virtual) room
AI-forward in how you actually work
Comfortable working in ambiguous, startup-style environments with evolving processes.
Based in the U.S. (EST or CST)

🩺 Gold-plated healthcare – The best medical, dental, and optical coverage money can buy. We’ve got you (and your family) covered
🏝️ Unlimited holidays – Work-life balance matters. Take the time you need to rest, recharge, and enjoy life
🧠 Mental health support – Unlimited, immediate access to professional counseling through Spill—because your well-being comes first
💰 Retirement matching – A competitive plan to help you hit your long-term financial goals
🌍 Remote-first culture – Work where you're most productive. As a remote-first team, we prioritize flexibility and trust
📈 Meaningful equity – You’re helping build something special, and you should share in its success
👶 Generous parental leave – Up to 16 weeks of fully paid leave to support new parents
📚 Learning budget – Annual funds for courses, books, or anything else that fuels your personal and professional growth
💻 Top-of-the-line equipment – MacBook Pro, 4K monitors, and all the right tools to do your best work
🤝 A team that’s got your back – Smart, driven, kind people who want you to succeed, our clients to be wowed, and our business to grow

Implementation Manager

Key skills