Digital Product Operations Manager

Role Overview

• Oversee the end-to-end operations of the digital product lifecycle, from ideation to release, ensuring smooth workflow and timely deliverables.
• Regularly evaluate and refine processes to improve efficiency, reduce waste, and eliminate bottlenecks within the customer experience and digital product ecosystem.
• Facilitate CX activities that include customer journey mapping, flows, and customer engagement strategies with different stakeholder groups to develop optimal CX recommendations, including the use of market research.
• Liaise with Product Owners, Developers, UX/UI, QA, and other stakeholders to ensure that a desired customer experience or operational requirements are well understood and effectively implemented.
• Utilize metrics and analytics to track performance, identify areas for improvement, and make data-informed decisions to enhance a customer experience or digital product operations.
• Use AI tools to automate and enhance the content creation process, review and curate AI-generated content to ensure quality, accuracy, and relevance, and ensure that AI tools are updated, functional, and in line with the company’s objectives.
• Provide regular updates and recommendations on customer experience and digital product operational performance to senior leadership and relevant stakeholders.
• Proactively identify potential operational risks and develop mitigation strategies to ensure uninterrupted product development.
• Liaise with digital product owners and stakeholders to support prioritization and execution of digital product roadmaps.

Requirements

• Bachelor’s degree in Business, Operations Management, Information Technology, or a related field.
• 2+ years of experience
• Strong understanding of digital product development processes and methodologies.
• Proven track record of process improvement and operational optimization.
• Excellent analytical and problem-solving skills.
• Excellent communication abilities.
• Scrum, Project Management experience
• Familiarity with Google Workspace, JIRA/Confluence, Lucid, SmartSheets, Salesforce, D2L, Canvas

Benefits

• Hybrid work model provides a flexible work/life balance
• Voluntary Provident Fund is an additional voluntary contribution scheme associated with the statutory Employee Provident Fund (EPF)
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Comprehensive health benefits new hire eligibility starts on day 1 of employment
• Generous Paid Time Off includes National holidays(10), Earned leaves(15), sick leave(12), plus one (1) volunteer day to participate and give back to our local communities
• Gratuity is applicable upon completion of 5 years as per the Gratuity Act