Clinical Systems & Product Operations Manager

Tembo Health is a digital health company on a mission to improve care for older adults. The Clinical Systems & Product Operations Manager will enhance clinical operations and product development by mapping workflows, documenting processes, and serving as a liaison between clinical and engineering teams.

Responsibilities:

• Map, document, and continuously improve clinical and operational workflows — creating SOPs, playbooks, and process guides that the team can use
• Serve as the primary liaison between clinical operations and the engineering/product team — capturing and translating what the team sees in the field into clear, scoped requirements, and seeing them through to delivery and refinement
• Build and maintain lightweight operational reporting — tracking KPIs like enrollment velocity, care navigation completion, and partner engagement in a format that's useful to both clinical and executive stakeholders
• Identify where automation or tooling can eliminate manual work — and either partner with engineering to spec and implement it, or roll up your sleeves and build it yourself
• Support onboarding of new partners and help design scalable materials and knowledge resources for their care staff

Requirements:

• You've been at an early-stage company — you know what it means to build the process while running the process
• You have a clinical or human services background (social work, case management, nursing, or similar) and understand the real-world complexity of patient-facing workflows
• You've sat at the intersection of operations and product — you know how to translate between the two without losing something in the process
• You're comfortable with CRMs, workflow tools, and the idea of automation — you don't need to write the code, but you know how to work alongside someone who does
• You're a self-starter who identifies problems and proposes solutions, not someone who waits to be told what to do or escalates every ambiguity
• You write clearly, communicate proactively, and know when to document something instead of just saying it in Slack
• You can hold complexity without getting overwhelmed — and you can make it legible to others
• MSW, RN, gerontology, or experience in aging services or dementia care
• Hands-on experience with tools like Salesforce, Zoho, JotForm, or similar CRM/workflow platforms and familiarity with automation tools like Zapier, Make, and n8n
• Experience bridging clinical and technical teams specifically — you've done the translation work before
• Familiarity with value-based care models