Own and deliver annual and multi-year revenue targets across all assigned FMO/CC partners, with full accountability for performance outcomes
Define and execute the overarching partner sales strategy, including growth priorities, channel optimization, and market expansion initiatives.
Provide executive oversight of all existing external call center partnerships, ensuring strong governance, performance management, and alignment with organizational standards
Build and maintain a robust pipeline of new partner relationships, including evaluation, due diligence, contracting and onboarding
Negotiate and oversee complex commercial agreements, including performance incentives, compensations structures, and service level expectations
Establish performance frameworks, KPIs, and reporting cadences to measure partner effectiveness, productivity, quality and compliance
Drive continuous improvement initiatives to enhance sales effectiveness, customer experience, and operational efficiency across partner channels
Partner closely with internal stakeholders across Sales Operations, Compliance, Marketing, Technology and Training
Requirements
Bachelor’s degree or equivalent related work experience
Active Health and Life Insurance License
5+ years of senior management experience leading large, distributed teams and/or external partner organizations