Support customer issue resolutions, fleet issues, service bulletin implementations, monitoring and diagnostics, fleet configuration, and outage management
Interpret OEM & technical manuals where necessary
Review effectiveness of maintenance actions to identify training need opportunities
Utilize our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements
Produce data analytics and timely reporting of production status, program updates, events, and trends to key internal stakeholders
Provide recommendations on opportunities for proactive maintenance; direct and facilitate any necessary rework to assure engine serviceability meets new aircraft requirements for certification
Share voice of customer insights to key internal stakeholders regularly to assist with data collection and timely reporting of performance analyses, marketing intelligence, and potential sales opportunities
Manage office space needs including but not limited to supplies management
Own personnel scheduling for the site
Flexibility and willingness to work onsite to support around-the-clock operations at the customer as needed on weekends and holidays

Bachelor's degree from an accredited college or university and 5+ years of full time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or related field (or a minimum high school diploma / GED with an additional 4+ years of full time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or related field)
Deep technical expertise in aircraft engine or turbomachinery equipment
Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders
Self-directed with the ability to solve complex problems using sound judgement and critical thinking
Ability to lead and deliver on result orientated priorities using strong project management, analytical, time management and prioritization skills
Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer
Passion to gain a deeper understanding of the commercial function and driving success for Aerospace with internal/external stakeholders, our customers, partners and colleagues

Healthcare benefits including medical, dental, vision, and prescription drug coverage
Access to a Health Coach from GE Aerospace
Employee Assistance Program providing 24/7 confidential assessment, counseling and referral services
GE Aerospace Retirement Savings Plan
401(k) savings plan with company matching contributions and company retirement contributions
Access to Fidelity resources and planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability insurance
Life insurance
Paid time-off for vacation or illness

Senior Staff Engineer – Commercial Field Service

Key skills