Senior Associate, Business Development – Hotel Connectivity Account Manager

Role Overview

• Own a portfolio of hotel connectivity partners, serving as their primary point of contact for both technical health and commercial strategy.
• Support the end-to-end onboarding, certification, and rollout of new connectivity partners and features.
• Monitor supplier technical performance proactively, including availability, latency, uptime, and booking/cancellation success.
• Troubleshoot, resolve, and report integration issues, acting as the primary escalation point for partner integration issues.
• Build and maintain dashboards and alerts to detect issues early and reduce time to resolution.
• Identify opportunities within your portfolio, driving content quality improvements.
• Own and maintain a connectivity feature roadmap, translating partner pain points into clear product requirements.

Requirements

• Bachelor's Degree or military experience
• At least 4 years of experience in technical account management, partner success, or sales engineering in the travel tech, Online Travel Agencies, or hospitality industry
• At least 1 year of experience in hotel distribution, revenue management, or eCommerce within the hotel or travel industry
• At least 1 year of experience with Synxis, Dhisco, DerbySoft, or Online Travel Agencies
• Strong technical knowledge of hotel supply partners’ APIs and connectivity protocols
• Extensive experience working cross-functionally with technical and commercial teams to build programs that meet and exceed expectations
• Technical fluency to work effectively with engineers to assess, integrate, and manage third-party APIs, especially CRS’s and other direct connections
• Proven success building dashboards, analyzing data, drawing accurate conclusions, and adjusting strategy or priorities accordingly
• Strong relationship management skills to build and nurture transparent, mutually beneficial collaboration with internal and external stakeholders
• Aptitude to challenge the status quo and devise creative solutions that can encompass both legacy standards and emerging technologies
• Exceptional ability to grasp, manage, and articulate complex systems
• Excellent written and verbal communication skills in English
• A creative and detail-oriented approach to problem-solving
• Strong time management and prioritization abilities
• Excellent judgment and the confidence to make important trade-offs under pressure
• Analytical mindset with the ability to build and interpret dashboards; proficiency in SQL and visualization tools is required
• Ability to navigate technical conversations confidently and translate complex considerations between technical and business teams
• Strong commercial instincts with experience identifying growth opportunities and influencing product roadmaps

Tech Stack

• SQL

Benefits

• Health insurance
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being