Partnering with programme and initiative leads to ensure consistent, high‑quality performance reporting aligned to executive expectations
Monitoring and analysing customer satisfaction alongside financial and operational performance across Sales, Product Marketing, Profit and e‑Business
Identifying deviations against agreed KPIs and recommending clear, data‑driven remediation actions
Designing, standardising and maintaining executive‑level and detailed performance reporting
Supporting front‑office transformation through process design, documentation, best‑practice sharing and optimisation
Collaborating with TD SYNNEX IT and in‑country teams on functional specifications and rollout of sales and performance systems (e.g. SAP CRM, QMT, IPT Telephony)
Implementing and maintaining tools and methodologies for tracking performance, ensuring consistency in a changing environment
Acting as a role model for TD SYNNEX values, operating standards and governance
Building strong relationships with country management teams to ensure objectives are delivered on time and within scope

Experience in a performance, analytics or business operations role
Strong analytical and problem‑solving skills, with the ability to translate complex data into actionable insight
Strong stakeholder engagement skills, with the ability to translate complex business needs into intuitive Power BI solutions
Experience partnering with country organisations or supporting large, cross‑functional initiatives
Advanced technical capability across databases and reporting tools (e.g. PowerBI, Dataflows, SQL, SAP BW, Snowflake)
SAP knowledge (advantageous)
A passion for automation and digitalisation
Excellent written and verbal communication skills in English
Confidence to influence, challenge constructively and lead without formal authority
A proactive, self‑driven approach with a strong sense of ownership and accountability
Ability to prioritise effectively and perform in a fast‑paced, multi‑tasking environment

BI Analyst

Key skills