Loans Product and Proposition Development Manager

Role Overview

• To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy.
• Drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank.
• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Requirements

• Demonstrable experience of working with and managing a broad range of stakeholders in a matrix environment.
• Experience of developing a strategy for propositions to take to market.
• Considerable understanding of Customer journey management and improvement.
• Demonstrable experience of problem solving capability.
• Experience of using data to make decisions and recommendations.
• As minimum intermediate level of Excel and PowerPoint.
• Knowledge and application of agile ways of working methodology including JIRA.
• Considerable commercial acumen.
• Regulatory compliance management experience.
• Some other highly valued skills may include: Experience in product management/ownership.
• Experience in digital product design.
• Experience in consumer lending.

Benefits

• Competitive salary
• Professional development opportunities