Senior Product Manager

Role Overview

• Define and own the product vision, strategy, multi-year roadmap, and success metrics aligned to business goals and stakeholder priorities
• Translate business needs, technical constraints, and strategic objectives into clear product requirements, user stories, and prioritized backlogs
• Lead product planning and prioritization using data, stakeholder inputs, and business value to ensure alignment with organizational goals
• Oversee planning, execution, and delivery of large-scale product changes and integrations
• Act as product owner in Agile delivery teams: clarify scope, accept deliverables, manage sprint priorities, and remove blockers
• Lead cross-functional product delivery—partner with engineering, design, QA, DevOps, architecture, security, operations, and business stakeholders
• Coordinate developer and release-management activities for major releases, including cutover planning, rollback strategies, and post-release validation
• Mentor and empower delivery teams; foster a culture of continuous improvement and product thinking
• Design and lead change management strategies for new product capabilities and major releases to ensure smooth transitions
• Define and maintain adoption strategies, enablement playbooks, training materials, webinars, and in-app guidance
• Monitor adoption, usage, and engagement metrics; identify friction points and run experiments to increase feature adoption
• Serve as the primary product liaison for technical and non-technical stakeholders
• Communicate roadmap, trade-offs, timelines, and status clearly; maintain transparent, timely status reporting for leadership and vendors
• Manage vendor relationships and third-party product lifecycle, including requirements, RFPs, contract alignment, and performance reviews
• Ensure product roadmap and releases meet regulatory, security, and privacy requirements before release
• Measure and report product value delivery against cost—track ROI, cost-to-serve, and key financial KPIs
• Define, track, and report product success metrics (adoption, retention, NPS, feature usage, uptime, SLAs)

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)
• 5+ years of product management experience in IT or technology environments, with demonstrated ownership of enterprise IT products or platforms
• Proven track record delivering complex, multi-stakeholder IT initiatives from discovery through production
• Strong understanding of software development lifecycle, Agile methodologies, and modern cloud-native architectures
• Experience working with technical teams (engineering, architecture, security) and translating technical concepts for business stakeholders
• Excellent communication, stakeholder management, and interpersonal skills
• Data-driven decision-making skills; experience defining and tracking KPIs and using analytics to inform prioritization
• Proven ability to manage vendor relationships and navigate procurement processes.

Tech Stack

• Cloud

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote work
• Charitable contribution match programs
• Stock purchase opportunities