Senior Manager – IT Product Support

Role Overview

• Lead and manage the full procurement lifecycle including sourcing, purchasing, contracting, vendor onboarding, renewals, and payment coordination.
• Drive strategic sourcing initiatives and negotiate commercial agreements to optimize cost, quality, and service delivery.
• Ensure procurement activities align with organizational policies, compliance standards, and business objectives.
• Manage procurement operations to support uninterrupted business continuity and operational efficiency.
• Oversee procurement governance, controls, and approval processes.
• Manage and oversee technology and operational budgets, ensuring accurate allocation, tracking, forecasting, and reporting of spend.
• Drive budget planning, forecasting, and financial management activities across procurement and vendor portfolios.
• Monitor budget utilization and proactively identify risks related to overspend, underutilization, financial leakage, or misuse of funds.
• Ensure financial discipline and accountability through strong budget governance and controls.
• Partner with Finance and business stakeholders to align procurement spend with organizational priorities and financial targets.
• Support monthly, quarterly, and annual financial planning cycles.
• Ensure timely processing of vendor payments and resolution of payment-related issues to minimize operational disruption and financial risk.
• Provide leadership with budget insights, spend analysis, and recommendations to optimize costs and improve financial efficiency.
• Build and maintain strong relationships with strategic vendors and service providers.
• Manage vendor performance, contract compliance, SLAs, and issue resolution.
• Conduct vendor reviews and support supplier risk management initiatives.
• Collaborate cross-functionally with Technology, Finance, Legal, Procurement, and Operations teams.
• Act as a trusted advisor to leadership on procurement strategy, vendor optimization, and financial management.
• Identify opportunities to streamline procurement and financial management processes.
• Drive process improvement initiatives to increase efficiency, visibility, and operational scalability.
• Implement and enhance procurement workflows, controls, reporting, and governance frameworks.
• Support automation initiatives and optimization of procurement and financial systems.
• Develop KPIs, dashboards, and reporting mechanisms to improve decision-making and accountability.
• Strengthen controls to reduce operational, procurement, and financial risks.
• Ensure compliance with internal policies, contractual obligations, and audit requirements.
• Support business continuity by proactively managing procurement dependencies and operational risks.
• Identify and mitigate risks associated with vendor performance, payment delays, and budget misuse.

Requirements

• Bachelor’s degree in Business Administration, Finance, Supply Chain, Procurement, or related field.
• 15+ years of progressive experience in: End-to-end procurement management Financial management and budget oversight Vendor and contract management Forecasting and spend governance Process optimization and operational improvement
• Proven experience managing procurement and financial operations in large, complex organizations.
• Strong expertise in procurement processes, budgeting, forecasting, and vendor governance.
• Experience with ERP and procurement systems such as SAP, Oracle, Coupa, Ariba, or similar platforms.
• Strong analytical, problem-solving, negotiation, and stakeholder management skills.
• Excellent communication and leadership capabilities.
• Procurement or financial certifications such as CPSM, CIPS, PMP, CPA, or equivalent are a plus.
• Experience supporting technology organizations or IT procurement functions.
• Experience leading procurement transformation and operational improvement initiatives.

Tech Stack

• ERP
• Oracle
• PMP

Benefits

• Professional development opportunities
• Vibrant and inclusive culture
• Range of career opportunities