Associate Client Relations Administrator – Class Actions

Role Overview

• Assist in handling all client communications in a timely and professional manner
• Ensure all correspondence and client requests are precise, simplified and value add
• Help Relationship Managers guide their clients through the onboarding process within agreed upon SLAs
• Ensure refresh data has been received for all clients pursuant to their agreed upon schedule
• Track all filing deadlines and ensure claims have been filed timely
• Ensure all deficiency and audit deadlines are tracked and responded to timely
• Compile and prepare client reports
• Develop an understanding of Broadridge and the scope of the company
• Develop an understanding of Class Actions and other areas relative to Broadridge/Client Relationship

Requirements

• Bachelor's degree (B. A.) from four-year college or university
• Two to four years related experience and/or training
• Strong Excel skills
• Strong analytical skills
• Strong written and oral communication skills
• A self-starter with excellent interpersonal and organizational skills
• Detail oriented ability to multi-task
• Excellent time management and follow-up skills
• Securities and/or class action industry experience a plus

Benefits

• Bonus Eligible
• Comprehensive benefit offerings