Key skills
MentoringCommunication
About this role
Role Overview
- Process all incoming enrollment, claims, billing and eligibility questions
- Scrub all applications and identify situations where clarification needs to be made
- Responsible for resolving escalated issues such as urgent enrollments and complex claims
- Provide customers with information and advice necessary to make insurance decisions
- Provide coaching and mentoring for all members of the Client Advocate Center team
Requirements
- Minimum three years of customer service experience required in a broker or insurance carrier setting
- Advanced knowledge of medical insurance and the ability to communicate information to customers
- MS office experience and computer savvy
- Professional phone etiquette and a pleasant tone
- Must have a positive attitude and excellent verbal and written communication skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Wellness programs
- Professional development programs
- Reimbursement of job-related expenses