About this role
Role Overview
- Handle requests from participants, financial advisors, and plan administrators
- Provide explanations regarding benefits and plan provisions
- Process financial and non-financial transactions timely and accurate
- Maintain confidentiality and keep department, client and participant HIPAA compliant
Requirements
- High school diploma or GED
- 1+ years of call center or customer service experience preferred
- Ability and proficiency with Microsoft Office and Excel applications
- Excellent listening, verbal and written skills
- Advanced proficiency with Excel and database applications
Benefits
- 100% fully remote
- Health insurance
- Paid time off