Digital Coordinator, Bilingual, German & English

Role Overview

• Manage customer inquiries via phone, email, or video calls.
• Assist customers with questions related to the vehicle rental and pickup process, as well as closing reservations.
• Verify customer information and provide related assistance.
• Offer technical support during key pickup and troubleshoot issues in the self-service section.
• Collaborate with SIXT branches located in different countries.
• Make calls to promote additional sales and improvements.

Requirements

• Customer Orientation : You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction.
• Language Proficiency : Fluent in German and English ; additional languages such as Spanish, French, Italian, or Dutch are a plus.
• Effective Communication : You possess skills to communicate clearly and persuasively, facilitating understanding and collaboration.
• Flexibility : You can adapt to a dynamic and ever-evolving work environment, including availability for night shifts .
• Teamwork : You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation.
• Solution-Focused : You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction.

Benefits

• Permanent Contract : (Contrato Indefinido)
• AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work.
• Attractive Salary and Professional Growth Opportunities : Professional development opportunities in an international environment.
• Flexible Remote Work Model : You can work from anywhere in Spain.
• Work-Life Balance : Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT.
• Flexible Compensation : Benefit from private health insurance, childcare support, and/or a restaurant card.
• Exclusive Employee Benefits : Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more.