Key skills
AICRMRemote Work
About this role
Role Overview
- Act as the first point of contact for German-speaking customers
- Handle customer inquiries efficiently via phone and e-mail
- Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service
- Identify and escalate complex cases when needed
Requirements
- Native or near-native German speaker with fluent English
- A genuine passion for service excellence
- Minimum of 1 year experience in a customer-facing or service-oriented role
- Solid knowledge of MS Office; experience with CRM systems is a plus
Benefits
- 100% Remote Work
- AI tools at your fingertips
- SIXT Employee Benefits
- International work environment
- Opportunities for professional growth
- Strong team spirit
- Stability and meaningful work