Operations Lead Analyst, Issue Management

Role Overview

• Provides advanced professional input to complex Operations Management assignments/projects
• Supports and provides direction to more junior professionals
• Works autonomously, only requiring “expert” level technical support from others
• Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures
• Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Business Operations
• May lead projects or project steps within a broader project or have accountability for ongoing activities or objectives
• Manage and track department and cross-functional projects and periodically report out to management

Requirements

• High School Diploma or GED required
• 3+ years of relevant experience in pharmacy, PBM or healthcare industry required
• Detailed knowledge of Express Scripts products, services, systems, and operations preferred
• Willingness to work additional hours as needed (including evenings, weekends, and/or holidays) during peak implementation periods
• Ability to work under pressure to meet tight turnaround times
• Proficiency with MS Excel, PowerPoint, Word

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays