Operations Support – Dispatch Monitor

Role Overview

• Monitor active transport and dispatch operations across assigned shifts
• Ensure drivers are completing equipment checks prior to arriving at customer sites
• Conduct regular phone and WhatsApp driver follow ups and check ins
• Track driver activity, job progress, and delivery updates
• Perform equipment and operational status checks
• Respond quickly to incoming client job requests via email and group chat platforms
• Coordinate dispatch updates and ensure tasks are actioned promptly
• Escalate operational issues, delays, or concerns when necessary
• Maintain accurate records of communications, dispatch updates, and task progress
• Ensure operational instructions are followed correctly by drivers and contractors
• Support the operations team in minimizing missed jobs and service delays
• Assist with improving dispatch processes and operational workflows
• Handle ad hoc operational and administrative tasks as required

Requirements

• Previous experience in dispatch, logistics support, operations coordination, customer support, or similar fast paced roles preferred
• Strong written English communication skills
• Excellent response speed and ability to multitask under pressure
• High attention to detail and strong follow through skills
• Ability to monitor multiple ongoing tasks simultaneously
• Comfortable working in a highly active operational environment
• Strong organizational and problem solving abilities
• Ability to work independently with minimal supervision
• Proficiency with WhatsApp, email communication, and group chat coordination
• Reliable internet connection and suitable remote work setup required
• Experience working in transport, logistics, freight, or dispatch environments is highly advantageous