Support the development of a multi-release roadmap for successful adoption of Agentforce Field Service
Measure adoption and set targets to define success
Incorporate new features into Trial Orgs and Sales Demo Orgs
Improve ease of implementation through investments in documentation, enablement, and automated setup
Accelerate efforts of implementation partners, sales engineers, and support agents to enhance customer value
Work closely with product leaders and report progress to the SVP or General Manager
Meet with customer-facing and partner-facing teams to understand barriers in embracing the product
Analyze adoption using data analytics and dashboards with support from adoption leads

10+ years experience influencing and advising senior leaders and decision makers as a consultant, Solution Engineer, Success Manager, or similar roles that show your ability to align functional leaders around a common vision.
5+ years of Salesforce (or similar) implementation consulting, or equivalent experience that demonstrates prior hands-on technical depth as well as understanding of the challenges customers face in adopting new software innovation
5+ years experience in outbound/inbound product management or sales engineering delivering SaaS/cloud solutions
Exemplary verbal and written communication skills, including developing polished presentations for use at the executive level
Ability to work with a degree of ambiguity and flexibility to re-frame and solve adoption challenges
BS or MS in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles.
MBA is a plus.

Adoption Product Manager – Field Service

Key skills