Benefits Account Manager – Public Sector

Role Overview

• Manage an assigned book of business with a focus on client retention, deepening relationships through thoughtful service delivery, trusted partnership, and utilization of department best practices.
• Define overall implementation strategy, timelines, and success criteria in partnership with the client.
• Lead implementation kickoffs and facilitate key decision-making conversations across client leadership and their teams.
• Lead carrier and vendor relationship management, ensuring service delivery, performance standards, and contractual obligations are consistently met.
• Serve as the strategic point of coordination to ensure benefits solutions align to client objectives.
• Lead the development and execution of client wellness strategies, coordinating with wellness partners and attending wellness-related events to reinforce program goals and employee engagement.
• Anticipate client risks, dependencies, and potential roadblocks; proactively adjust plans to maintain outcomes.
• Act as a trusted advisor to the client, delivering clear guidance.
• Resolve escalated issues that impact trust, timing, employee experience, or desired outcomes.
• Maintain strong client relationships through proactive communication, accountability, and follow-through.
• Assess benefits compliance exposure and determine when third-party expertise (legal, actuarial, compliance specialists) is required.
• Ensure compliance considerations are fully incorporated into renewals, plan design changes, and ongoing benefits strategy discussions.
• Define and align Open Enrollment strategy with the client, including timelines, approach, and success metrics.
• Work cross-functionally with Account Management, Analytics, and related internal teams to align on objectives, insights, and execution plans, ensuring consistent messaging and a cohesive client experience across all channels.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, Finance, Risk Management, Public Administration, or a related field, or equivalent relevant work experience.
• Advanced coursework or continuing education in employee benefits, compliance, or public sector administration is a plus.
• 5+ years of experience in employee benefits account management, benefits consulting, brokerage, or a related client-facing role.
• Prior experience managing a book of business, with demonstrated accountability for client retention and relationship growth.
• Experience serving public sector clients (e.g., municipalities, school districts, counties, state agencies) preferred.
• Active Life & Health Insurance license (or ability to obtain within first 90 days timeframe).
• Professional designations are a plus: CEBS (Certified Employee Benefit Specialist), PHR / SPHR, SHRM-CP/SHRM-SCP.

Benefits

• Employee benefit programs consisting of group medical, dental, vision, pharmacy management, life, disability, and workplace benefits.