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Customer Experience Representative at BodySpec | JobVerse
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Customer Experience Representative
BodySpec
Remote
Website
LinkedIn
Customer Experience Representative
United States
Full Time
6 days ago
$41,600 USD
No Visa Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel
Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift
Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance
Partner with our events and operations teams on outbound communications and logistical coordination ahead of scan events
De-escalate and triage complex or sensitive client situations with composure
Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine our CX standards
Requirements
3+ years of customer experience in a high-volume environment (experience with CX platforms like HubSpot, AirCall, or Zendesk a strong plus)
Strong working knowledge of CX KPIs, metrics, and best practices
Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days
Exceptional written and verbal communication, with natural empathy across a wide range of clients
Genuine interest in health, wellness, and fitness, enough to learn the science of DEXA and explain it clearly
Ability to thrive with direct, unfiltered feedback. We’ll tell you exactly what you need to improve
US-based, with a reliable internet connection and a quiet home workspace
Benefits
Health, dental, and vision insurance
401(k)
Paid time off
Sick leave
Company-wide peer bonus program for recognizing excellent teamwork
Employee assistance program
Regular team events (both virtual and in-person)
Direct mentorship from experienced operators who’ve scaled companies before
Apply Now
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