Design and standardize the end-to-end product lifecycle (Discovery, Design, Dev, Launch) into a "Golden Path," partnering with product leaders, engineering teams, and cross-functional stakeholders to validate requirements, build consensus, and ensure adoption across squads
Own the centralized Product Taxonomy governance structure, and keep it current as the operating model evolves
Translating process requirements into practical implementations using tools like Jira, Confluence, and internal tooling that embed governance directly into daily workflows
Create comprehensive documentation, "How-To" playbooks, and visual process maps that serve as the single source of truth for product teams
Coach teams to recognize and correct anti-patterns in how they're working (e.g., skipping discovery, jumping to solutions), helping them understand the "what's in it for me" of the new operating model through real-world examples and negotiation
Conduct regular assessments to identify process bottlenecks, collaborate with product teams to iterate on workflows, and define, track, and report on process adoption metrics based on team feedback and adoption metrics
Partner with the CoP Enablement Lead and Content Creator to ensure process documentation translates into training strategy and is reflected in onboarding and community building

5+ years in a product-driven organization or consulting role, with demonstrated expertise in process design, documentation, and coaching others to adopt new ways of working.
Strong stakeholder management and communication skills, with ability to build consensus across product, engineering, and leadership teams
Proficiency with product management and workflow tools (i.e. Jira, Confluence, Productboard, or similar platforms)
Ability to see how individual processes fit into a larger operating model, identify interdependencies, and communicate this through clear process maps and playbooks
Understanding of modern software development concepts (SDLC, CI/CD pipelines, Agile methodologies) and how they connect to product operating models
Proven ability to measure process effectiveness and iterate based on data and team feedback in agile, product-driven environments
Bachelor's degree in Business Administration, Operations Management, Business Process Management, Industrial Engineering, or related field, OR equivalent professional experience in product operations, consulting, or organizational transformation

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

Product Operations Framework – Process Specialist

Key skills