Act as the Single Point of Contact (SPOC) for strategic and major clients for all technical coordination and 2nd level support, issue resolution, and rollout of development requests
Support clients in enhancing existing services
Trusted consultant and advisor for customers and be the go-to-person for all financial data content questions
Coordinate and track usage metrics, development requests, and ensure timely communication between internal teams and clients
Coordinate sub-contractors/partners
Support upgrades and migrations

Technical background with solid understanding of IT systems, data structures, interfaces and/or integration processes, ideally within banking or investment platforms
Min. 3 years’ experience in technical account management or technical project management, preferably in the financial services industry
Excellent customer orientation and communication skills with the ability to translate technical topics into business language and comprehensive understanding of the German financial market
Strong organizational / project management skills with experience working in agile development environments is a plus
Collaborative team player with a commercial mindset and an ability to manage multiple stakeholders and priorities in a fast-paced environment
Fluent in German (C2) and English (C1)

Technical Account Manager

Key skills