Key skills
CommunicationProblem SolvingTime Management
About this role
Role Overview
- Represents the business on projects of various sizes as a project team member and/or as a subject matter expert
- Responsible for business and/or process analysis
- Accountable for leading projects and/or work packages within a business area
- Assists in the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives
- Responsible for 1-2 processes of low to medium complexity
- Works with the Manager and Senior Manager to document and continuously update policies and procedures for onboarding covering the process for critical AML applications
- Identifies and recommends process improvements and/or automation opportunities to enhance productivity and operational efficiency
- Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
- Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
- Prioritizes and manages own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
- Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
- Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks
Requirements
- Bachelors degree
- 5+ years bank operations back office experience
- Strong PC skills including but not limited to Microsoft Suite software
- Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
- Skilled in research, analysis, problem solving, metrics and reporting
- Ability to identify process gaps and weaknesses
- Strong interpersonal and influence skills to enable change without direct control
- Ability to prepare and present findings and recommendations in a methodical manner
- Skilled in time management and driving tasks to completion
- Strong verbal and written communication skills
- Experienced and fully qualified professional requiring business and/or managerial knowledge
- Ability to consult on medium to large and moderately complex projects
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition