Work in the Technical Account Management Intercom pipeline by answering incoming support calls and emails with a sense of urgency and exemplary custom service
Assist dedicated VIP client Slack channels
Create how-to videos for the help center using Guidde
Transfer/escalate issues to other team members as needed
Assist with new client onboarding meetings and training as needed
Lead weekly payroll and crew member webinars
Assist with onsite crew member support as needed
Assist with UAT testing of new software releases as needed
Utilize Intercom software to log tickets and resolutions
Submit software development requests and bugs to development on behalf of users
Spread GreenSlate's mission statement and encourage clients to join us in being environmentally conscious

Bachelor's degree or higher; or 2 to 3 years of related experience and/or training; or equivalent combination of education and experience
Customer service experience
Passion for technology, the environment, and going green!
The ability to deal with high volumes and work under pressure
A desire to find the solution, not just finish the task
Enthusiastic attitude about providing superior customer service
Excitement to learn the ins and outs of GreenSlate software platforms
Knowledge of production accounting basics is a plus!
Excellent listening and communication skills
Focused and detail-oriented
Preferred: Advanced knowledge of digital payroll management solutions
Previous payroll experience
Proficient knowledge of union/non-union payroll and grossing
Advanced knowledge of the complete flow of payroll from beginning to end

Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k)
Employee Assistance Program/mental health support
Accident insurance
Wellness discounts and perks through the Holisticly platform
Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
A Thriving, Collaborative Culture: Join a team that values open communication and creativity

Technical Account Manager

Key skills