Senior Solution Consultant

Role Overview

• Customer Implementation & Enablement
• Lead the end-to-end solution design and delivery for new and existing customers post-sale, ensuring a seamless and impactful onboarding experience
• Conduct discovery sessions to gather business requirements, uncover challenges, and define solution architecture and workflows
• Configure and optimize platform implementations to align with customer goals and success criteria
• Provide enablement documentation, and hands-on training to ensure customer self-sufficiency and early adoption success
• Leverage AI tools and systems to streamline workflows, accelerate solution delivery, and continuously improve team productivity
• Strategic Advisory & Value Realization
• Serve as a trusted advisor to customers, guiding them on best practices, solution optimization, and change management
• Drive strategic conversations about how the platform can evolve with their business needs over time
• Project Leadership & Delivery
• Lead or proactively support project management activities, including timelines, stakeholder alignment, scope, and resource coordination
• Identify and mitigate risks throughout the project lifecycle while ensuring a strong transition to steady-state operations
• Actively manage communication with customers and internal teams to ensure alignment on progress and outcomes
• Cross-Functional Collaboration & Process Innovation
• Collaborate with Product, Engineering, Customer Success and Support to share customer insights to inform roadmap priorities and feature enhancements
• Contribute to playbooks, solution templates, and internal tools that elevate the efficiency and consistency of solution delivery
• Serve as a subject matter expert internally, supporting onboarding and mentoring of new consultants
• Participate in ongoing upleveling of skillsets to enhance technical and consultative acumen
• Offer feedback and ideas to improve internal processes, driving efficiencies in the business
• Achieve billable utilization targets to successfully achieve Services revenue targets
• Demonstrate organizational agility by adapting quickly to evolving priorities, shifting business needs, and changing team structures in a fast-paced environment
• Maintain working hours that include some overlap with Pacific Standard Time (PST) to enable effective collaboration with North American teams and stakeholders

Requirements

• Proven experience leading onboarding or implementation projects from kickoff through go-live
• Bachelor’s Degree or equivalent experience
• Solid client-facing experience with the ability to influence outcomes and manage expectations
• Demonstrated consultative skills, with the ability to synthesize business goals into technical solutions
• Strong understanding of SaaS ecosystems, data flows, integrations (APIs), and system configurations
• Ability to balance strategic thinking with tactical execution and handle multiple engagements simultaneously
• Excellent written and verbal communication skills, including client-facing presentation and facilitation
• Proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word, and PowerPoint
• 5+ years of experience in post-sales solution consulting, technical implementation, customer success.

Benefits

• You'll own meaningful customer relationships and shape their early experience with our product.
• You'll influence how our team delivers services at scale, while still bringing a personalized touch to each engagement.
• You'll join a fast-paced, collaborative team committed to customer success and continuous improvement.
• You'll gain exposure to multiple industries and business challenges
• making this a great next step for career growth in strategic services, customer success, or product leadership.