Director, Client Delivery

Role Overview

• The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities.
• This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered.
• The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations.
• Position is responsible for <$1B net revenue or <5 facilities under management.
• Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas.
• Identifies gaps in client support or performance and proposes solutions to drive improvement.
• Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results.
• Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development.
• Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements.
• Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
• Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Requirements

• Bachelor's Degree or equivalent experience
• Minimum 3 -5 years experience leading healthcare revenue cycle in complex, client‑facing environments
• Proven ability to build relationships and organization alignment, influence decisions, engage on-site operational teams and drive results.
• Minimum 3
• 5 years of people leadership experience
• Proven ability to lead and influence multi‑level teams in onsite and matrixed environments
• Executive‑level communication skills with the ability to present complex information clearly
• Experience partnering directly with client executives and Boards
• Ability to lead initiatives with minimal oversight
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI
• Ability to travel at least 75% of the time

Benefits

• We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Associate Benefits – health insurance, retirement plans, paid time off, flexible work arrangements, professional development, recognition programs for all employees conducting exceeding expectations.