Product Specialist

Role Overview

• Work closely with Customer Success, Operations, customers, and internal stakeholders to understand product feedback, workflow challenges, and enhancement requests
• Document feature requests, bugs, workflows, and requirements clearly within Jira and related systems
• Assist with backlog refinement, prioritization discussions, and ticket organization
• Help define acceptance criteria and expected workflow behavior for new features and enhancements
• Partner closely with Product leadership and Subject Matter Experts to ensure feature requests align with customer needs and product strategy
• Serve as a day-to-day resource for Engineering by answering workflow, product behavior, and operational questions
• Participate regularly in engineering discussions, sprint activities, and product reviews
• Ensure requirements, edge cases, and workflow expectations are properly communicated during development
• Help identify gaps, inconsistencies, or risks during implementation
• Track bugs and feature requests through resolution to help ensure issues are properly communicated and nothing falls through the cracks
• Perform User Acceptance Testing (UAT) for new features, enhancements, and bug fixes
• Validate that delivered functionality aligns with documented requirements and real-world workflows
• Assist with release coordination, internal communication, and readiness activities across Customer Success and Operations teams
• Document testing outcomes, identified issues, and feedback for Engineering follow-up
• Develop deep expertise in Impruvon workflows, operational processes, and customer use cases
• Participate in customer discussions and workflow reviews to better understand operational needs and product fit
• Help evaluate the impact, reach, and urgency of feature requests and workflow enhancements
• Contribute to continuous product improvement through customer insight, workflow analysis, and operational feedback

Requirements

• 3+ years of experience in Product Operations, Business Analysis, Product Support, Healthcare Operations, Customer Success, or similar roles within a SaaS or healthcare technology environment, or equivalent hands-on experience using and supporting workflow-heavy healthcare or medication management platforms in operational care settings
• Strong organizational skills with the ability to manage multiple workstreams and follow-through across competing priorities
• Experience documenting requirements, workflows, bugs, or feature requests within systems such as Jira, Confluence, or similar tools
• Excellent communication and collaboration skills across technical and non-technical teams
• Strong attention to detail and ability to think through operational workflows and edge cases
• Ability to work closely with Engineering teams to clarify requirements and validate delivered functionality
• Comfortable operating in a fast-paced, highly collaborative startup environment
• Ability to balance tactical execution with broader operational and product context

Benefits

• Competitive compensation aligned with experience
• 100% company-paid medical coverage (base plan)
• Dental & vision available
• 401(k) retirement plan
• Company-paid life, AD&D, STD & LTD insurance
• Lifestyle Spending Account (wellness, personal use, and company swag)
• Flexible PTO + company holidays
• Flexible, remote-friendly work environment
• Opportunity to own and grow a critical function within the company
• Mission-driven work with real impact on vulnerable populations****