Chief of Staff

Role Overview

• Partner with the CEO to ensure the strategy is communicated, implemented, tracked, and delivered effectively
• Drive annual and quarterly strategic planning cycles including preparing materials, tracking execution of key deliverables, leading offsites / key meetings, and proactively escalating opportunities and risks
• Track performance against key metrics and OKRs and help ensure all targets are achieved
• Synthesize data and performance into clear insights and recommendations for the CEO
• Lead and deliver priority strategic initiatives including new function development, product development, channel expansion, market expansion, and AI results delivery
• Work closely with leadership team members accountable for delivering other priority strategic initiatives to ensure effective cross-functional collaboration and CEO visibility of progress and emerging issues
• Help ensure AI initiatives translate into tangible and cost-effective business performance improvements and ensure effective governance of AI tools, workflows, and investments across both the US and EU
• Build and lead the Product function across three main pillars of (i) Product Strategy & Insights (ii) Research & Development (iii) Go To Market
• Identify key market, consumer, competitor, and health trends through primary and secondary research and use these insights to develop and iterate Primal Harvest’s product strategy
• Lead an internal and external R&D team to develop efficacious, high NPS, margin accretive products customized to local regulations across the US and EU markets
• Lead the Go To Market (GTM) process from product strategy through launch and post launch retrospectives, ensuring effective collaboration across all internal and external stakeholders
• Support the CEO to ensure that company priorities are executed effectively by the rest of the leadership team and organization and any issues / roadblocks are identified, escalated, and resolved promptly
• Manage the leadership operating cadence to ensure the right meetings happen, with the people and information, at the right moments – remove bottleneck and escalate issues
• Identify ways to improve and evolve the operating model as the business grows over time
• Help drive culture impacting initiatives including employee surveys, all-hands, events
• Support board and investor preparation, including materials, insights, and key narratives
• Ensure US and European teams are aligned around shared priorities, tools, and ways of working and maintain effective communication practices consistently deliver aligned results

Requirements

• 5 years of experience in consulting, investment, startups, or high-growth companies
• Strong business acumen with an understanding of DTC/eCommerce models
• Highly organized with strong project management and execution skills
• Analytical mindset with the ability to translate data into action
• Exposure to AI, data, or technical teams; ability to translate business problems into AI-enabled solutions
• Experience implementing tools, automation, or data-driven workflows (AI/ML familiarity is a strong plus)
• Excellent communication and stakeholder management skills
• High ownership mentality with a bias for action
• Comfortable operating in fast-changing environments
• Experience working across multiple functions and stakeholders
• Experience working across international teams, ideally US and Europe

Tech Stack

• Go

Benefits

• Comprehensive Health Benefits
• Generous Paid Time Off and Holidays
• Paid Parental Leave (primary & non-primary)
• Short-term and Long-term disability
• 401K + Match
• ClassPass membership
• Flexible working options
• Team Events
• Product Discounts