Ensure governance of HubSpot CRM and other tools that support lead qualification and conversion processes, aligned with commercial needs.
Create objects, properties, workflows and automations with a systemic, integrated view of the commercial/sales process.
Map and optimize customer relationship processes, ensuring alignment with the needs of each segment and maximizing results.
Define and develop management reports in coordination with leadership, ensuring data accuracy for strategic decision-making.
Train new operators, guiding them in the execution of processes and routines relevant to each role.
Monitor and implement process improvements, correcting issues and proposing solutions to increase operational efficiency.
Create individualized reports to track operator performance, providing analytical visibility to support decision-making.
Design relationship campaigns aimed at converting new drivers, increasing trip frequency and reactivating inactive users.
Represent the area with suppliers and identify new technological tools that improve performance.

Bachelor's degree in Business Administration, Commercial Management or related fields.
Minimum of 2 years working with CRM methodology in HubSpot.
Experience managing sales funnels, sales workflows and producing reports.
Experience with Agile methodology and BPMN (Business Process Model and Notation) for projects and processes.
Experience in data analysis.
Advanced Microsoft Office skills.
Experience with omnichannel tools.
Ability to adapt to dynamic environments.

Flexible meal and food allowance (use as you wish; not deducted from vacation pay).
Health insurance (for you and your dependents).
Dental insurance (for you and your dependents).
Two monthly sessions with a psychologist at no cost.
Two monthly sessions with a nutritionist (covered by Motz).
Discounts at pharmacies nationwide.
Wellhub (resources for your health and well-being).
Wellness Moment (weekly workplace exercise sessions to keep you active).
Life insurance.
Variable compensation based on role and achievement of targets.
Discounts at universities to support career development.
Partnership with a language school to help you develop a second language.
Partnership with an amusement park (enjoy a day out with loved ones).
Travel at reduced rates through our partner travel agency.
Exclusive discounts on car rentals.

CRM Consultant

Key skills