About this role
Role Overview
- Employee Support: Serve as the point of contact to resolve inquiries submitted via tickets regarding payroll and company benefits.
- Support to the Personnel Department: Verify documents for new hires, organize personnel files, and provide support to the HR service team.
- Triage of Requests: Route complex requests to the appropriate specialists.
Requirements
- Education: Bachelor's degree or currently enrolled in HR, Business Administration, or Psychology.
- Experience: Previous experience in customer/employee service or HR administrative routines.
- Technical Skills: Proficient in Microsoft Office (especially Excel for internal controls).
- Organization: Ability to manage multiple concurrent requests.
- Discretion: Absolute ethical standards when handling sensitive and confidential information.
- Basic knowledge of labor/employment law.
- Experience with HR management systems (e.g., ADP) or ticketing platforms.
Benefits
- Medical insurance
- Dental insurance
- Transportation voucher or free parking
- Free shuttle service from João Dias terminal to Locaweb
- Meal/food allowance (meal voucher)
- Childcare assistance
- Life insurance
- Gympass access
- Vacation & related benefits
- Complimentary coffee stations
- On-site massage and workplace exercise sessions
- Relaxation lounge with TV, pool table, card games, table tennis, video games, and bean bags
- Day off (additional)
- Annual profit-sharing/bonus (PPR)
- Employee wellness and quality-of-life program
- Partnerships with educational and leisure institutions