Solutions Engineer

Role Overview

• Support the Sales Process: Partner with Account Executives during discovery calls, demos, technical reviews, and strategic conversations to communicate Overflow’s platform capabilities, integrations, implementation approach, and technical value proposition.
• Lead Technical Discovery & Solution Design: Identify customer operational needs, integration requirements, reporting workflows, migration considerations, and ecosystem dependencies in order to recommend scalable solutions tailored to each partner.
• Drive Successful Implementations: Support partners through onboarding, activation, integrations, data imports, and troubleshooting to ensure a smooth and successful implementation experience across Overflow products.
• Collaborate Cross-Functionally: Work closely with GTM, Product, Engineering, and Onboarding teams to solve technical challenges, improve partner experience, and support customers throughout the full lifecycle.
• Serve as a Technical Advisor: Become a subject matter expert on Overflow’s platform, APIs, integrations, and payment infrastructure while translating technical concepts into clear, customer-friendly communication.
• Improve Processes & Enablement: Help build scalable Solutions Engineering and Technical Account Management processes, including documentation, implementation guides, training resources, and internal best practices.
• Problem Solve & Escalate Effectively: Troubleshoot technical issues, proactively identify implementation risks, and partner with Engineering to ensure bugs and customer feedback are clearly communicated and resolved.
• Build Customer Confidence: Act as a trusted technical partner who helps churches and nonprofits feel supported, informed, and confident throughout their partnership with Overflow.

Requirements

• 5+ years in technical support, sales engineering, implementation engineering, or a related role
• Understanding of APIs, webhooks, authentication methods, and SaaS integration patterns
• Familiarity with payment processing infrastructure, fintech systems, reconciliation workflows, and transaction lifecycles
• Ability to communicate highly technical concepts to non-technical audiences with clarity and confidence
• Experience supporting enterprise software implementations or technical pre-sales processes
• Familiarity with CRM, ChMS, ERP, and accounting ecosystems commonly used by churches and nonprofits such as Rock RMS, Sage Intacct, Salesforce, etc.
• Strong foundation in software development concepts and programming languages.
• Excellent communication and attention to detail
• Strong time management and ability to meet deadlines

Tech Stack

• ERP

Benefits

• Competitive base salary with equity and commission eligibility
• Medical, dental, and vision coverage for employees and dependents
• Generous paid time off and company holidays
• Paid parental leave
• 401(k) retirement plan
• Dedicated mental health and therapy stipend to support personal well-being
• Team retreats and intentional in-person gatherings throughout the year