About this role

Be a decision maker. Focus on solving complex problems, while making timely, but thoughtful decisions to resolve client issues.
Analyze medical, financial, and other claim documents.
Have opportunities to meet with our customers in person.
Provide accurate claims decisions in a time sensitive and fast
paced environment, while adhering to all state and department of insurance regulations.
Be a leader Work across business divisions including both internal and external partners.
Be a resource for colleagues with less experience.
Work on department innovations.

5+ years insurance claim handling experience (Individual Disability Claims)
A college or university degree, or high school diploma with extensive prior relevant work experience
Demonstrated understanding of claim management techniques and critical thinking requiring analysis and/or investigation
Experience providing outstanding customer service
Attention to detail with demonstrated written and verbal communication skills
Demonstrated experience prioritizing competing priorities with deadlines
Negotiating skills, solution strategies and ability to apply appropriate resources
Solid understanding of Microsoft Office products, including Word, Excel, and Outlook

Senior Individual Disability Claims Specialist

Key skills