Own and grow a portfolio of accounts — your primary measure of success is net revenue retention and expansion above 100%.
Build account plans with top customers that focus on mutual-success and customer value, with clear revenue targets and growth milestones for each account.
Hunt relentlessly for expansion opportunities: negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell motions.
Develop and execute a rigorous pipeline of annual sales and revenue retention targets, with consistent forecasting accuracy.
Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls), always walking in with an agenda tied to growth, not just relationship maintenance.
Assist leadership in building and maintaining a retention and new revenue forecast.
Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point.
Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech's solutions.
Keep up to date knowledge of the industry, as well as the competitive posture of the company.

Bachelor's Degree; or equivalent experience
A minimum of 2-4 years of sales and/or account management experience, with a demonstrated track record of growing accounts and exceeding retention targets.
Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person.
Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base.
High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills.
Capable of working independently with minimal supervision and in a team environment.
Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings.
Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges.
Proficiency in all MS Office & Google Office applications.
Travel up to 10%

Account Manager

Key skills