Brand, Content & Creative Operations Lead

Role Overview

• Set the operating rhythm: translate quarterly and monthly priorities into a clear plan covering what's shipping, when, and why, and run the weekly cadence that keeps it all moving.
• Build the briefing system: design a smarter briefing process and reusable templates so "good" is the default first draft, with a clear DRI, decision owner, and review path on every piece of work.
• Lead external resourcing: own onboarding, scopes, and quality control for every agency and freelancer relationship, and maintain a live capacity map across internal and external contributors.
• Ship the moments: run the production layer for activations, events, shoots, partner moments, and high-visibility launches, and turn one-off projects into repeatable runbooks.
• Unblock the system: map cross-functional dependencies early across Product, PMM, Commercial, CX, Legal, Data, and Web, surface the real blockers, and track decisions so we don't relitigate the same debates.
• Compound the wins: improve the workflow layer through templates, dashboards, and tooling, using AI and automation to meaningfully increase throughput without compromising quality.

Requirements

• Proven experience running creative, brand, content, or marketing operations in a fast-moving environment.
• High operational rigour. You can build systems, but you're not precious, and you optimise for shipping.
• Strong judgement on when to tighten process and when to get out of the way.
• Confident managing external partners across scopes, timelines, feedback loops, and quality control.
• Excellent stakeholder management. You're calm, direct, and hard to derail.
• Systems thinking. You naturally map dependencies, decision points, and failure modes.
• Experience with multi-format production across video, events, web, and editorial.
• Strong Notion fluency (databases, dashboards, templates) and comfort across the wider tooling stack.
• Comfort using AI tools to accelerate drafting, coordination, and workflow automation.
• Familiarity with high-stakes comms and approvals across reputation, partners, and founders.

Benefits

• Competitive salary.
• Stock options so everyone has ownership in our mission.
• 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off.
• Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons.
• Up to £1,200 or €1,200 per year for your remote setup.
• Up to £150 or €150 per month for wellbeing.