Compulsory Internship – B2C E‑Commerce Operations, CRM, Office Operations

Role Overview

• English order processing: You will manage and track customer orders from acceptance to delivery, ensuring timely and accurate completion.
• Customer service: You will be the direct contact for our customers via email, responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Returns & exchanges: You will process returns and exchanges, ensuring quick and hassle‑free resolutions.
• Review management: You will regularly monitor customer reviews, reach out when necessary to offer solutions, and publish targeted responses to actively improve the customer experience and strengthen trust in our brand.
• Reporting: You will maintain customer data and order statuses and assist in preparing reports on orders and customer interactions.
• Collaboration & coordination: You will work closely with other teams such as marketing and logistics to ensure a seamless and outstanding customer experience.

Requirements

• You are a student (m/f/x) enrolled in a relevant degree program (e.g., Business Administration, Marketing, Communications).
• You have an interest in sales, customer relationship management, and online marketing.
• You demonstrate initiative, are a team player, and possess strong communication skills.
• You speak fluent English; German is a plus.
• You have experience with common office tools (Word, Excel, etc.) and ideally with Google Workspace.
• Prior experience in e‑commerce is an advantage.
• You are motivated, proactive, and can structure your tasks independently and complete them according to guidance, taking responsibility for your results.

Benefits

• Fair compensation
• Boost your career — your work is relevant and has a direct impact.
• Gain broad insights into different areas of e‑commerce.
• We promote autonomous, creative, and flexible work to support your personal and professional development.
• Your work has a global reach; our products are shipped worldwide.
• Current focus on Europe and North America, with plans to expand into new markets.
• Work from our dynamic Berlin office alongside a team that values collaboration and innovation.
• Enjoy free drinks and snacks, a MacBook, hybrid/home‑office options, and engaging team events.
• We prefer to work smart rather than hard; there’s no place for an aggressive, competitive attitude — we support one another. Openness and respect form the basis of how we work together.