Assess requested Unity software compatibility with customers' intended use and their laboratory IT infrastructure.
Communicate technical requirements and solutions effectively with both IT and lab personnel.
Demonstrate in-depth expertise in Unity Software Products, including knowledge of version differences and specific requirements.
Provide technical guidance on operating system requirements, permissions and access needs, network and integration requirements, SQL requirements, connectivity solutions, and data file review and analysis.
Facilitate Unity project onboarding across multiple departments and sites within customer organizations.
Apply IT expertise related to Unity software, including operating systems, SQL, network hardware, virtual environments, and communication protocols (TCP/IP, RS232), as well as data formats (HL7, ASTM).
Install Unity software products, leveraging specialized knowledge of transformers, channels, and integration with hardware, LIS, and middleware systems.
Streamline lab workflows and optimize performance by connecting a variety of instruments and platforms to Unity software.
Configure and map software features, working closely with lab personnel to address varying data needs.
Adhere to standard work while investigating and documenting technical issues and partnering with customers on the implementation and functionality of Unity Software Solutions.
Verify successful data transmission and integration into Unity.

Bachelor’s degree in IT, computer science, or a related technical field, OR an Associate’s degree in a related field.
2+ years’ preferred experience work experience in a Customer Support (computer, customer service or technical services) environment.
Organization and project time management skills.
Ability to clearly communicate technical knowledge to troubleshoot product issues.

Technical Support Specialist – Unity Software Onboarding

Key skills